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Client perspective

Client reviews

Read feedback from homeowners, property investors and project partners who have worked with Mendit.

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57 reviews

What our clients say

Feedback from Mendit clients and project partners.

We were expecting a lot more chasing. In practice, someone was always ahead of the next decision, which took a real weight off.
Daniel Mercer, Homeowner
Daniel MercerHomeowner
I liked that the difficult bits were raised early. No drama, just a clear explanation of the options and what each one meant for the programme.
James Whitfield, Property investor
James WhitfieldProperty investor
The site had a good rhythm to it. Trades knew when they were needed, and the small details did not get lost between people.
Lewis Carter, Property partner
Lewis CarterProperty partner
It is still a renovation, so there are always decisions, but we never felt like we were finding things out too late.
Michael Evans, Homeowner
Michael EvansHomeowner
The numbers mattered to us, but so did the way the house was treated while work was going on. Both were taken seriously.
Bradly Toogood, Property investor
Bradly ToogoodProperty investor
The house was kept surprisingly tidy. That sounds minor, but when you are living around a project it makes a massive difference.
Steven Bennett, Homeowner
Steven BennettHomeowner
When something needed resolving, the conversation was practical. We could get to a decision without pages of back-and-forth.
Timothy R., Architectural partner
Timothy R.Architectural partner
We had a fairly clear picture in our heads, but Mendit helped us spot the things we had not considered. That was probably the most useful part.
Adam Foster, Homeowner
Adam FosterHomeowner
The updates were concise and useful. I did not need to be on site every week to understand where the project stood.
Tom Bradley, Property investor
Tom BradleyProperty investor
There was a calmness to the whole job. Even when plans changed, it felt managed rather than rushed.
John M., Homeowner
John M.Homeowner
They were straightforward to work with. Questions were answered quickly and the team did what they said they would do.
Sarah P., Property partner
Sarah P.Property partner
I loved working with Donna. The property renovation came out great and the whole process felt much easier than we expected. Would recommend.
Rachel Turner, Homeowner
Rachel TurnerHomeowner
Very happy with the result. Good communication, tidy team and everything was finished to a high standard.
Victoria Lane, Property investor
Victoria LaneProperty investor
Mendit renovated most of our downstairs and did a lovely job. Jerome was on site regularly and always took the time to explain what was happening. The whole team were friendly, reliable and easy to have around.
Fiona Campbell, Homeowner
Fiona CampbellHomeowner
Donna always came back to us quickly and kept us updated. We are really pleased with the house.
AG
Aisha GrantHomeowner
Lovely team and a great finish. They paid attention to the small things and nothing felt like too much trouble.
Laura Mitchell, Homeowner
Laura MitchellHomeowner
The project involved an architect, structural engineer and several specialist suppliers. Jerome kept the site team aligned with the latest information and raised technical questions before they affected dependent work. That level of coordination gave the client real confidence.
SK
Samira KhanClient representative
The house was kept clean and tidy while we were living here. Really considerate team.
Camille Roberts, Homeowner
Camille RobertsHomeowner
Our new kitchen extension looks amazing. Jerome explained everything clearly and the workmanship is excellent.
SB
Sophie BennettHomeowner
Jerome gave us practical advice from the start and never pushed us to overcomplicate things. He was particularly helpful when we had to decide what should be repaired and what genuinely needed replacing. The finished rooms work really well for our family.
Trees reflected in a calm lake at sunset
Naomi ClarkeHomeowner
The refurbishment was managed against a defined scope, programme and approval process. Cost changes were documented before instruction, procurement risks were identified early and the progress reporting was consistently useful. I always had a reliable view of where the project stood.
Eleanor Price, Property investor
Eleanor PriceProperty investor
Nice people, good communication and a really lovely result. We would happily use Mendit again.
Harriet Wilson, Homeowner
Harriet WilsonHomeowner
The loft looks great and feels like it has always been part of the house. Very pleased with it.
IR
Imogen ReedHomeowner
Really pleased with the work. Donna was honest about costs and helped us stay within the budget we had set.
Charlotte Hughes, Homeowner
Charlotte HughesHomeowner
We had new joinery, lighting and flooring done together. Everything lines up beautifully and the trades were well coordinated.
Mei Thompson, Homeowner
Mei ThompsonHomeowner
Great service and very organised. The snagging was dealt with quickly as well.
Alice Foster, Homeowner
Alice FosterHomeowner
They explained things in normal language and never made us feel silly for asking questions. Really good experience.
KM
Keisha MorganHomeowner
Everything was finished properly and the handover paperwork was all there. No chasing afterwards, which was a nice change.
NO
Nadia OkaforProperty partner
Absolutely love the new interior. It looks smart but still feels like our home.
Sunlit path through a green woodland
Zara WilliamsHomeowner
Good quality work and a friendly team. Plumbing, electrics and decorating were all handled for us.
Blue wildflowers in a sunlit meadow
Grace JohnsonHomeowner
We managed the renovation from overseas. The photos, calls and regular updates meant we still felt involved without having to fly back every few weeks.
ED
Elena DaviesHomeowner
Our bathrooms came out better than we imagined. The tiling and finishing are spot on.
PS
Priya ShahHomeowner
They did a great job on our older house and kept all the character we wanted. Very happy.
RC
Rebecca CollinsHomeowner
The finish is excellent and they left the house spotless. Would definitely recommend Mendit.
Mountain ridges rising above low clouds
Olivia WalkerHomeowner
Jerome had some really useful ideas for the layout. The house is much easier to live in now.
MG
Marcus GreenHomeowner
Clear quote, sensible advice and good updates throughout. The property was finished to a standard I was very happy with.
Daniel Okoro, Property investor
Daniel OkoroProperty investor
We opened up the whole ground floor and it looks fantastic. Jerome clearly explained the temporary support and steel installation, which was reassuring during the more disruptive stage. The old and new parts work really well together.
Peter Walsh, Homeowner
Peter WalshHomeowner
Jerome was constructive and technically engaged throughout the build. Site queries were raised with photographs, dimensions and enough context for the design team to respond properly. Where existing construction differed from the drawings, work paused at the right point rather than assumptions being concealed.
Yusuf Rahman, Architectural partner
Yusuf RahmanArchitectural partner
Someone was on site consistently and the job kept moving. We never felt forgotten about.
JC
James CooperHomeowner
Very knowledgeable about coastal properties. The advice on materials and maintenance was genuinely helpful.
Oliver Grant, Homeowner
Oliver GrantHomeowner
Professional and easy to deal with. Costs and any extras were explained before work went ahead.
Adrian Brooks, Client representative
Adrian BrooksClient representative
There are so many decisions with a new build, but Donna kept us on track and told us what was needed next. We never felt completely lost.
Nathan Reed, Homeowner
Nathan ReedHomeowner
They took really good care of the parts of the house that were not being worked on. Clean, polite and respectful.
GT
George TaylorHomeowner
Finished on time and to a very good standard. I would use them for another refurbishment.
Luis Bennett, Property investor
Luis BennettProperty investor
We discovered a significant problem with the existing roof after work began. Jerome showed us exactly what had been found, arranged the necessary checks and explained the repair options before anything additional was authorised. It was handled calmly and professionally.
Thomas Hughes, Homeowner
Thomas HughesHomeowner
We wanted to improve the energy performance of an older house without creating moisture problems. The insulation, ventilation and existing construction were considered together rather than treated as separate upgrades. The house is noticeably warmer and more comfortable now.
Arjun Patel, Homeowner
Arjun PatelHomeowner
The attention to detail was excellent. Jerome checked setting-out with us before the electrics and joinery went in, which avoided several small compromises we would otherwise have noticed every day.
MC
Martin ClarkeHomeowner
Well managed site and a considerate team. Our neighbours even commented on how tidy everything was.
Edward Morris, Homeowner
Edward MorrisHomeowner
The project relied on several specialist suppliers with different design responsibilities and lead times. Mendit maintained a clear information schedule, coordinated the required site preparation and made sure responsibility for each interface was understood. The installations proceeded without avoidable return visits.
Ben Khatri, Property partner
Ben KhatriProperty partner
We changed quite a few things along the way and they handled it well. Costs were clear and nothing was done without checking first.
Simon Foster, Homeowner
Simon FosterHomeowner
Excellent finish throughout. We are delighted with the work.
TM
Theo MorganHomeowner
Donna helped us work out what we could actually do with our budget. Honest advice and no hard sell.
David Evans, Homeowner
David EvansHomeowner
The original rooms were repaired with a lot of care. Jerome understood which details mattered to us and found sensible ways to introduce new services without stripping away the character. It still feels like the same house, just much better.
AC
Arthur CollinsHomeowner
A supplier was delayed but Mendit kept us informed and worked around it. We appreciated the honesty.
Robert Walker, Homeowner
Robert WalkerHomeowner
Really thorough at the end of the job and the few small snags were sorted without any fuss.
MS
Michael StoneHomeowner
The reporting covered completed work, current risks, upcoming decisions and cost movement without unnecessary padding. Donna managed the client side efficiently while Jerome maintained clear control on site. I could remain properly informed without having to manage the project myself.
Jonathan Price, Property investor
Jonathan PriceProperty investor
We love the house. Everything works as it should and it feels properly finished. Thank you to Donna, Jerome and the whole team.
Andrew Lewis, Homeowner
Andrew LewisHomeowner